Effective date: 2025-10-29
1. Use of the Site
You may use the Site and Service for lawful purposes only. You agree not to violate any local, national, or international law, attempt to gain unauthorized access to any part of the Site, or transmit any viruses, worms, or malicious code.
2. Information We Collect
We collect and process only the information strictly necessary to operate, secure, and deliver the core functionality of the ScrapeWise Service:
- Account and Payment Data (Contractual Necessity): We collect information that you actively provide when registering for and maintaining your account, including your name, email address, company details, and billing information. We use this data to identify you, manage your subscription, process payments, and fulfill our contractual obligations to you.
- Core Service Data (Contractual Necessity): If you upload files, product lists, or configure scraping targets, we collect and process that information to execute your automation tasks, perform the requested data retrieval, and deliver the resulting analytics and datasets which constitute the primary value of the Service. This data is treated as confidential and is processed strictly according to the scope of your Service configuration and plan limits.
- Technical and Usage Data (Legitimate Interests): When you use the platform, we automatically collect technical data necessary for security and platform stability, including your IP address, browser type, device information, and usage logs related to your activity on the platform. This data is essential for securing your account, diagnosing service issues, preventing unauthorized access, and continuously improving the performance and reliability of the ScrapeWise platform.
3. How We Use Your Information
We use the information we collect to operate, maintain, and improve the Service; process payments; secure accounts; deliver analytics and automation results; communicate with you; provide support; and ensure compliance with applicable laws and our Terms of Service.
4. Cookies
We use essential and analytics cookies to operate the Site, authenticate users, maintain sessions, and understand platform performance. You may disable non-essential cookies through your browser settings.
5. Data Sharing
We do not sell personal information. We may share data with trusted service providers who assist with hosting, email delivery, analytics, customer support, and payment processing. These providers only process data according to our instructions. Data may also be shared if required by law or to protect the rights, safety, and security of ScrapeWise or its users.
6. Data Storage and Security
We use commercially reasonable administrative, physical, and technical safeguards to protect your information. Account passwords are hashed, communications are encrypted, and access is restricted. While we take appropriate measures, no system is completely secure, and you are responsible for protecting your account credentials.
7. Data Retention
We retain your personal information for as long as your account is active. Scraped data, logs, and derived datasets are stored according to the retention limits of your subscribed plan. If you close your account, we delete personal data unless retention is required by law or legitimate business purposes.
8. International Transfers
Your data may be processed in countries within or outside the European Union. When data is transferred outside the EU, we use appropriate safeguards such as standard contractual clauses to ensure adequate protection.
9. Your Rights
Under applicable data protection laws (including GDPR), you may request access to your data, correction of inaccurate information, deletion of your data, restriction of processing, data portability, or withdrawal of consent for non-essential processing. To make a request, contact support@scrapewise.ai.
10. Children’s Privacy
The Service is not intended for individuals under 18. We do not knowingly collect personal data from minors.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content, practices, or privacy policies of any third-party sites.
12. Changes to This Policy
We may update this Privacy Policy occasionally. Changes become effective when posted on the Site. Continued use of the Site or Service constitutes acceptance of the updated policy.
13. Contact Us
For questions about this Privacy Policy, data requests, or privacy concerns, contact us at: support@scrapewise.ai.